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1. How do I order at BBBullets.co.nz
Browse our Store:
Firstly, browse our store by clicking on the category links on the left column (KSC, Straight etc) or type in a product title or keyword in the Search Box to find exactly what you are looking for.
You will then be presented with a list of relevant products.
Choose a product from the list that may interest you, then click on more info to be taken to the information page of that particular product.

Choose a Purchase:
When you have found a product that you'd like to buy, click on Add To Cart.
This stores your chosen product in your Shopping Cart.
If you would like to buy more than one of your chosen product, type the number in the Quantity box of the Shopping Cart, then click on "Update" to update the amount.
If you would like to remove a product from your Shopping Cart, click your cursor on the Remove Checkbox, then click on "Update".
If you would like to browse for more products, click on Continue Shopping.
Any items you currently have in your Shopping Cart will remain there until you decide to buy them. You can see which items you have in your Shopping Cart in the Shopping Cart box (top right).
Otherwise, click on the Checkout button to make your purchase.

Make a Purchase/Checkout:
When you are ready to buy your chosen products, click on the Checkout link at the top of the page or click on the checkout button on the shopping cart page.

Confirm Your Order:
Make sure that all the information is correct, then confirm your order by clicking on the Confirm Your Order button.

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2. What information do you collect from me?
When you register as a BBBullets.co.nz Member, you submit your name, email address, and delivery address.
This information allows us to fulfill your orders and to contact you if the need arises.
You can change or modify this information at any time by logging into "My Account" with your email address and password that you registered with.

By becoming a BBBullets.co.nz Member, you can make purchases, take part in our special features and services and receive special offers and discounts.

Information gathered on this site is NEVER made available to third party vendors and NEVER sold to mailing list distributors.
See our Privacy Notice for more information.

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3. What methods of payment can I use to purchase products?
There is currently only one payment method to pay for your order:

Bank Transfer: Using a New Zealand bank account you can transfer money into our KiwiBank account.

Account No: 38-9004-0120289-01
Account Name: R JOHNSTON
Bank Name: Kiwi Bank
Branch: Kaiapoi

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4. Is shopping here secure?
Yes of course!

You are responsible for keeping your Username and Password safe to prevent unauthorized access to your Customer information.

Our site is also 128-bit encrypted using SSL protection, this makes your details safe and secure.

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5. How do I know when my order has been dispatched?
You can track the status of your order from start to finish.
When you purchase goods from us, you will receive an automated receipt by email. You will then receive further email notifications when your order is being processed and again when your order has been dispatched to you, giving you total piece of mind.
You can also check the status of your order online at any time by clicking on My Account and logging in with your username and password.

Here's what each order status means:

Pending:
This means we are waiting for your bank transfer to show up on our account.
Packaging:
This means that your order is currently being packaged and is awaiting pick-up by CourierPost.
Order Sent:
This means that your order has been dispatched and is on the way to you (estimated delivery time 2-3 Business Days).

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6. Do I get a receipt for my purchase?
Yes. You will receive an automated receipt by email after you have placed your order.

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7. Is there a Delivery and Handling charge? If so, how much?
Yes. the Delivery charge is automatically calculated during the purchase process. This amount is clearly displayed to you before payment. We charge $4 for the first item you purchase and only $2 for each item after that so our shipping rates are VERY low.

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8. How long does delivery take?
Delivery takes 2-3 Business days when buying BB Bullets. We post your delivery after your payment has shown up in our bank account.

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9. What kind of warranty do products carry?
All our products come with a 7 day warranty, if the product you get arrives and is not working you have 7 days to send it back to us (contact us) and we will get a new one sent out to you.

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10. Where are you based?
We are based in Christchurch, New Zealand.

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11. Do you deliver worldwide?
No, we only deliver to addresses in New Zealand currently however we may expand this in the future.

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12. Are all your BB Bullets genuine brands?
Yes all our BB Bullets are the proper Brands such as Tokyo Marui. We will never sell poor quality or fake bbs.

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13. What is your minimum order?
We don't have a minimum order amount.
You may purchase 1 item or 200 items.

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14. Are your products New or Reconditioned?
All our products are new.

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15. How can we contact you for more information?
Click Here to be taken to our contact page. We will reply if necessary in 48 hours.

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